Service Terms and Conditions
Our vehicle capacity is rated on average size person and 8 passenger seating.
All reservations require a non-refundable deposit. A deposit must be made in order to confirm all reservations. Guests may prepay by cash or check for the minimum order. A credit card will be held on file for accidental damages. If you do not have a credit card, a larger cash deposit will be required which is fully refundable.
Must be rendered prior to service.
Cancellations are subject to penalties. Any deposits (cash or check) will be non-refundable for any reason, if any cancellation occurs from renter’s side. due.
Charges begin from the scheduled time of pickup and continue until the minimum order has been fulfilled or until the last drop off, whichever is greater. In the event that the customer wants to change the time of the itinerary, they may do so, only if Travel with Class can accommodate other clients that booked with Travel with Class prior to or after the said time. Extended times for all rentals must be cleared with the chauffeur in advance and are subject to availability.
If, for any reason, the customer is not fully satisfied with the services received, the customer has 12 hours after the completion of the job to file a complaint in writing. If Travel with Class does not receive the customers written complaint in the above stated time frame, the customer agrees that there was valid complaint and is fully satisfied with the services they received and will not file any complaint against Travel with Class with any official bureaus. Filing a written complaint insures both parties fully understood what the problem was. The customer will be contacted within (7) seven business days of the complaint to settle the matter. The customer understands that this is a separate case from the main contract and therefore will not dispute the payments authorized to Travel with Class.
Additional time due to traffic, weather, construction, etc is not the responsibility of Travel with Class and may be charged at our discretion. The customer should make allowances for anticipated delays and adheres to the agreed time schedule. If any of our contracted terms cannot be met due to conditions outside of our control, including weather, accidents, storms and any other acts of God, including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, road closures etc., we will use our best efforts to notify the customer of these conditions and resulting delays or changes.
The following damages will be assessed by Travel with Class for the following violations: (a) Spills, burns, vomiting: $500; (b) Burn/Tear in headliner or seat: $500 each; (c) Burn/Tear in Door Panel: $500; (d) Burn/Tear in carpet: $300; (e) Broken/Missing decanters: $50 each; (f) Broken/missing glasses: $15 each; (g) Damages to amenities or exterior – to be determined by management based on nature and severity of damage.
Should the customer or their passengers’ vomit or leave other bodily fluid in the vehicle, the customer will be charged $500 directly to the credit card on file.Travel with Class chauffeur will gladly pull over at any time – as long as it’s safe – when instructed to do so. Similarly, the customer’s credit card shall be charged $500 for any spills, and or burns in interior, etc. that require excessive clean up. This fee is necessary to cover costly cleaning charges, and the time the vehicle cannot be used. Customer authorizes their credit card on file to be charged immediately if this were to happen.
All chartered vehicles must remain smoke free at all times. Any party found smoking will be charged a $400 minimum fee, and at the discretion of the driver will result in termination of service with no refund.
Since Travel with Class offers high-tech-equipped vehicles, sometimes heat and excessive use of all power-operated equipment might be subject to temporary failure. This will of course not interfere with the safety of the vehicle itself and therefore will have no effect on continuing or paying of the contracted trip.Travel with Class guarantees, that all our vehicles are constantly checked to keep the highest possible standards and eliminate such failures as much as possible.
Travel with Class strictly enforce State and Federal Laws and will maintain a zero tolerance compliance policy that no alcoholic beverages can be consumed or used by any person not of legal (21) drinking age. It is unlawful for minors (under age 21) to possess alcoholic beverages and such behavior will result in immediate termination of service with no refund. Authorities and parents will be notified. Guests of legal drinking age are welcome to bring their own alcohol in vehicles, at the discretion of the chauffeur. Travel with Class reserves the right to terminate this privilege at any time during service, at which point alcohol will be kept in the trunk of the vehicle until the end of the service.
All chartered vehicles must remain drug free at all times. The chauffeur has every right to search customer’s bags that are on the vehicle for illegal substances at any time. Any customer or customer’s guest found using illegal drugs will result in local law enforcement notification and immediate termination of service with no refund. All U.S. law enforcement agencies have absolute power to stop any motor vehicle for administrative searches.
Illegal activities, rough behavior, sexual activities or lewd acts are not allowed in the vehicles at any time and will result in termination of service with no refund. Authorities will be notified if appropriate. Passenger(s) must give respect and full attention to the driver. Driver has the right to terminate the contract right away on the spot if he or she feels that they have been disrespected.Travel with Class will not be responsible for injuries that may occur due to horse playing while the vehicle is in motion or at a standstill.
Eating is allowed in vehicles.
We will not be held responsible for any lost, stolen, or damaged articles left while the customer is in or out of the vehicle.Travel with Class reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of a Point-to-Point transfer to your location plus 25% Service Charge.
The customer further agrees to pay additional charges incurred such as parking, valet, etc.
No additional service will be performed without payment or if approved by management the signature of the party responsible for authorizing payment of any additional charges that may be incurred. The signature and address must be clearly indicated on the driver’s copy if approved by management. The customer will be invoiced for additional charges and payment is due upon receipt of the invoice. Additional service can only be provided if available.
In the event that Travel with Class shall find it necessary to employ an attorney to enforce any covenant, term or condition of this contract, customer agrees to pay Travel with Class the reasonable attorney’s fees, expenses and costs related thereto, including, but not limited to, costs of court, thereby incurred by Travel with Class. The venue of any cause of action arising out of this contract is hereby set by the parties to be in a court of competent jurisdiction in Dallas County, Texas, and this contract shall be performable in its entirety in Dallas County, Texas. This contract shall be construed under the laws of the State of Texas.
Customer and customer’s guest agree to conduct themselves in an orderly and well-behaved manner. Travel with Class reserves the right to expel any person from the vehicle, and to terminate service for disrespect, lewd conduct, objectionable behavior, or harassment of any sort occurs. In the event of such early termination, no portion of the fees shall be refunded. Customer acknowledges that by using the vehicle and employing Travel with Class services, customer has found all the terms and conditions listed on this agreement to be acceptable.
This is the entire agreement between customer and Travel with Class. Any changes or modifications to the agreement must be made in writing and signed by customer and Travel with Class. No oral statements to the contrary or verbal modifications are valid. In the event any part of this contract is declared unenforceable, the remaining provisions of this agreement shall remain in full force and effect.
Customer indicates their agreement to and understanding of this contract by signing this agreement. Travel with Class does not guarantee its product and services fit a particular purpose or fitness.Travel with Class makes no express or implied warranty with regard to services offered on their merchantability or their fitness for any particular purpose. Services are made available solely or on “as is” basis and the entire risk as to their quality and performance is with the customer.
Should Travel with Class services and products prove defective, the user (and notTravel with Class) shall bear the entire cost of all necessary correction and all incidental or consequential damages.Travel with Class shall not be liable for any incidental or consequential damages in connection with or arising out of the furnishing, use, or performance of our company services.
If the vehicle rental is to be by a minor under the age of (18) eighteen this agreement must be signed by either a parent or legal guardian over the age of (18) eighteen.
The customer declares they are over the age of (18) eighteen and sign with full agreement and understanding of the terms and conditions described above. Customer also accepts full responsibility for other persons their party.